Customer Service Representatives-Job Description
Job Requirements:
We are starting up the call centre for India subsidiary which is the second call centre for Dahua apart from the one in its headquarters in Hangzhou, China.
Ø Attending calls to address customer grievance
Ø Resolving the customer issues as per the process defined during on-the job training
Ø Usage of call center equipment/software as per the training imparted
Educational Qualifications and Experience:
Ø 0-2 years experience in an inbound & outbound customer service call center
Ø BCA or B.tech Graduate who have the acumen for technical products and terms
Ø experience in security industry preferred
Other Skills Required:
Ø Strong customer service orientation
Ø -Excellent verbal and written communication skills
Ø Strong inter-personal skills -Strong coaching / mentoring skills -Familiar with call center management software
Ø Ability to work independently and collaboratively
Ø Sincere and eager to learn
Job Location:
Ø Gurgaon
