Job description Fashion Consultant
Job function: Fashion consultant – Shop ID Fields of responsibility:
- Area: the sales floor within a Partner store
- Sales and customer service:
o Greet our customers and approach them by offering help and suggestions.
o Serve our customers in a polite way in all areas; find sizes and the right style.
o Be always interested, attentive and honest towards our customers.
o Offer extra sales to increase the basket size and the turnover.
o Present yourself in the best possible way by wearing Bestseller clothes and having a
smile on your face at all times.
o Keep updated on trends, fashion and products as well as in-store assortment, stock
situation and top/bottom sellers.
o Give feedback to your Brand Manager about customer needs, wishes and desired styles. o Handle complaints and returns friendly, helpfully and professionally.
o Keep updated on complaint and exchange rules and customer rights.
Merchandising and shop appearance:
o Fill-up the sales floor (tables, racks, shelves) by taking care of balance of sizes and
o Follow the merchandising guidelines and keep updated on it at all times.
o Give feedback on customer flow and high/low frequented furniture and the products
that are sold there.
o Ensure that your shop always looks the best by taking care of cleanliness in all areas,
atmosphere and replenishment.
Inventory Management & Registers
o To maintain the registers with regard to competition numbers and number of sales done
o To maintain the inventory & stock levels
o To ensure the stock inward and outward is done in collaboration with the DM and in a
Personality and attitude:
o Represent Bestseller and its 10 Basic Principles at all times.
o Keep updated on Bestseller’s history, set-up, Code of Conduct etc.
o Support events and campaigns as well as daily routines with purpose and enthusiasm. o Be open-minded towards challenges, working hours and extra tasks.
o Be interested in our figures and results and contribute to reach our targets.
Shop operations and any other business:
o Attend actively on staff meetings and trainings.
o Walk attentively through the shop and take action at all times, i.e. when you see
garments/waste on the floor, messy/empty tables or racks and customers that need
o Treat all fixtures and fittings with care and keep all shop areas clean and in order.
o Attend the stock takes by following the local instructions.
o Have an insight in our daily results in turnover, basket size, hit rate, gross margin etc. o Be informed about the yearly marketing plan
and current events and campaigns.
o Execute security and safety procedures.
- Your work creates a positive development in terms of shop results.
- You represent Bestseller’s 10 principles and philosophy at all times.
- Your colleagues feel closeness and support and understand the value of your function.
- You develop new initiatives to improve BSR and your opportunities within the company.
- You work at all times towards BSR’s targets, including:
o creating the preferred place to shop and the most attractive place to work o positive progress of the shops (10% bottom line result)
o products, atmosphere and merchandising
o We serve our customers!
o Us – together – nearness. Our people are number 1
Your success will be discussed each 12 month. The yearly evaluation is based on the assessment tool and
will be used to discuss responsibility and salary.
Name – Team leader
Bestseller’s 10 Basic Principles
Since 1975 we have been working on these 10 principles:
- We are honest.
- We are hard-working.
- We are loyal.
- We are co-operative.
- We are business minded.
- We want to see results.
- We want simple solutions.
- We take nothing for granted.
- We always keep our promises.
- We want to be the best.